Uber – Safety Concerns & Support Issues
Note: This is just a rant, but I think there are some important safety considerations to keep in mind (and for Uber to ponder about) here. Read on if you have the time.
Let’s first begin with a question that I enjoyed asking, after repeatedly trying to highlight some issues and not getting the answers. You will probably enjoy reading the answer.
Arun
29 September 2017 at 16:05
To: Uber SupportAlright. Here is one more question. Since I am receiving the same copy-paste replies without addressing my problem or concern, I was wondering if these questions are answered by humans or robots? Would look forward to hearing on this.
And here is the response from Uber.
Hi Arun,
I’ve done complete research and can inform that the airport charges on your trip are correct.
Tolls, fees, and surcharges can apply in different situations, but are most common around bridge and tunnel crossings, highways, and airport. You can know more about tolls/airport fees here I was charged a toll, surcharge, or fee.As the charges are correct for your trip, I’ll not be able to make any adjustments for your trip.
For further questions, please write to us and Uber will be glad to assist you.
Your understanding is highly appreciated.
Sent by <Uber Support Person> on Friday, September 29, 2017 at 10:59:35 AM
Now let’s get into the details.
On my many journeys to the airport and back in Bangalore, I was used to booking Uber for the journey. I once used the comfortable BMTC buses, but due to some logistical inconveniences with it, I got used to plying on Uber in the last year or two. Until a recent experience made me switch again for good.