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How bad can an airline get?

I can’t imagine someone treating their customers so terribly. Michal Tanton’s story of his terrible experience of being stuck in an airport in Rome, waiting for his AlItalia flight did not just make me feel sorry, but made me wish to punch the staff who remained unsympathetic to the woes of their passengers. People were stuck in the airport for days with no one helping them.

Anyone could have pushed the terminal over the edge at any moment. If just one person swung a punch at an employee, it might trigger a riot. I could feel it. The Africans were ready to roll, as were DJ and several of the Italians. Most American passengers seemed a bit more restrained, but even that was beginning to change. The Alitalia staff looked terrified. Their eyes darted sideways as they scanned the terminal for threats and calculated escape routes.

Read the whole story – The Worst Airline Company in the World.

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