You may have seen recent television ads of Air India, where senior executives from many companies vouch for the punctuality, quality of food and in-flight entertainment system on Air India flights. The promo ends with a quote, ‘Every time I fly Air India, I realize, how much better it is’. News reports also indicate that Air India is about to join Star Alliance and is trying to ensure smooth operations to meet the quality requirements set by the alliance.
A week ago, I had a chance to travel on Air India and to evaluate a part of what the television advertisement was claiming. I took three AI flights in a span of three days, travelling from Trivandrum to Delhi, further to Varanasi and later on to Agra. I was flying Air India after twenty months and was eager to see if their services have got any better.
If you are looking for a quick answer to the question, read no further! It is a big NO! Read on if you are curious about my experiences.